Frequently Asked Questions
FAQ — Linda & Chloe
📦 What is the delivery time?
Orders typically arrive within:
• United States: 6–10 business days
• United Kingdom & Canada: 7–12 business days
Once your order ships, you’ll receive a tracking link by email.
Please note: due to our final closing sale, order volume may be higher than usual, which can occasionally cause slight delays.
⏳ What if my order hasn’t arrived yet?
Delays can happen due to:
• High demand during our closing sale
• Carrier or logistics delays
• Seasonal or regional factors
If your order is outside the expected timeframe, contact us at:
Our team will check your order and update you as soon as possible.
🔄 How do I return an item?
To request a return, email us at:
Include:
• Your name
• Order number (e.g. #1234)
• Reason for return
• Clear photos of the item
We’ll review your request and provide instructions if approved.
📌 What are the return conditions?
• Returns must be requested within 14 days of delivery
• Items must be unworn and in original condition
• Return shipping costs are the responsibility of the customer
⚠️ Items marked as Final Sale cannot be returned
For full details, please see our Refund Policy.
🔁 Do you offer exchanges?
Due to limited stock during our closing sale:
• Exchanges are not guaranteed
• If your item is unavailable, a refund may be issued instead
💳 What payment methods do you accept?
We accept:
• Credit & debit cards
• Apple Pay
• Shop Pay
All payments are processed securely.
📧 I didn’t receive a confirmation email — what should I do?
First, check your spam or promotions folder.
If you still can’t find it, contact us at:
We’ll resend your confirmation right away.