Frequently Asked Questions

FAQ for Linda & Chloé

🏷️ Why is everything so heavily discounted?

This is our Fall Sale, to welcome the new season. Everything in our collection is up to 60% off. Stock is limited, and once a style sells out, it isn't restocked.

📦 What is the delivery time?

Orders are dispatched within 1 business day and typically arrive within 6-10 business days in the United States. Once your order ships you will receive a tracking link by email.

During our Fall Sale order volume can be higher than usual, which can occasionally cause slight delays.

⏳ What if my order has not arrived yet?

Delays can happen due to high demand during our Fall Sale, carrier or logistics delays, or seasonal factors. If your order is outside the expected timeframe, email us at info@linda-chloe.com and we will check it for you.

🔄 How do I return an item?

Email info@linda-chloe.com with your name, order number and the reason for your return. We will review your request and send you return instructions.

📌 What are the return conditions?

• Returns must be requested within 30 days of delivery
• Items must be unworn and in their original condition
• If your item arrived damaged or we sent the wrong one, we cover the return shipping. Otherwise return shipping is at your own cost
• Returns are sent to our fulfillment center in the Netherlands (Sluisweg 200, 5237 MZ 's-Hertogenbosch)
• Photos are only needed for a damaged or incorrect item

🔁 Do you offer exchanges?

Our stock is limited and sizes can sell out, so exchanges cannot always be guaranteed. If the item you want is unavailable, we will refund you instead.

💳 What payment methods do you accept?

We accept Shop Pay, Apple Pay, Google Pay, Visa, Maestro, Mastercard and American Express. All payments are processed securely.

📧 I did not receive a confirmation email. What should I do?

First, check your spam or promotions folder. If you still cannot find it, email us at info@linda-chloe.com and we will resend it right away.